stupidity

today i find myself obsessing on the stupidity of certain people ( like everyone employed by verizon, but i won’t go there).  recently i ordered a counter top water filter from aquasana.  i followed the directions perfectly and hooked up the unit just as instructed.  when i was done there were 3 round styrofoam-like objects left over.  i re-read the instructions and there was no mention of them.  i called aquasana’s customer service and explained the dilemma. this was the dialog:

me:  i ordered a counter top water filter from aquasana.  i followed the directions perfectly and hooked up the unit just as instructed.  when i was done there were 3 round styrofoam-like object left over and i don’t know what they’re for.

cs: oh, those are the filters. they have to be fitted into the unit.

me: there is no mention of them in the instructions.

cs:  yes, i know – it’s a common complaint we get.

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“Is it ignorance or apathy? Hey, I don’t know and I don’t care.”
 - Jimmy Buffett