it’s already after 3:30 in the afternoon and i’ve done nothing else but try to get some information on health insurance so far today. i have none. this is why:
You are now chatting with Shawn. Welcome to eHealthInsurance’s live chat service. How can I help you today?
Shawn: Hello.
laurie: Hi, It says the full brochure for plan summary is not available online – can I get one mailed to me?
laurie: this is the plan I am interested in: Empire Essential Guided Access (cbjw) $427.33/mo
laurie: Are you there?
laurie: hello?
laurie: This is a great service you offer – this live chat thing . . . .
laurie: Did you die?
Shawn: Thank you for holding…
laurie: Im not holding. I will call a real company. It was a simple question.
Shawn: in this case, you may expedite your research by calling us at 877-731-3655 and let our licensed representatives look into that for you
Shawn: I apologize, a Chat Operator cannot discuss benefits through Chat.
.
a few of the many questions that arise for me include;
why does shawn have a job and i do not?
what exactly is shawn’s job?
supposedly he’s a customer service rep for e-health, yet he is unable to discuss health benefits through chat?
he’s an e-health customer service representative who’s function is to refer me to a real representative?
have i gone insane?
“Our fatigue is often caused not by work, but by worry, frustration and resentment.”
~ Dale Carnegie
That sounds about right. I go through the same crap when I try to contact my phone/internet provider!
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beyond frustrated! 😦
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A hardy hi, and a haiku for you…
On-line insurance,
Could be very convenient,
If it really worked.
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you are my hero, ron!🙂
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Thank you very much.
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Insanity prevails. Always!
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right??😉
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Love the haiku!
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This is the same garbage my wife and I have been dealing with since late last year. We hope this is straightened out now as we switched t another company. All health insurance in this country is now basically an HMO plan which is garbage. Socialized medicine has come to AmeriKa.
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i hear you, my friend. . . . 😦
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