it’s already after 3:30 in the afternoon and i’ve done nothing else but try to get some information on health insurance so far today. i have none. this is why:
You are now chatting with Shawn. Welcome to eHealthInsurance’s live chat service. How can I help you today?
laurie: Hi, It says the full brochure for plan summary is not available online – can I get one mailed to me?
laurie: this is the plan I am interested in: Empire Essential Guided Access (cbjw) $427.33/mo
laurie: Are you there?
laurie: This is a great service you offer – this live chat thing . . . .
laurie: Did you die?
Shawn: Thank you for holding…
laurie: Im not holding. I will call a real company. It was a simple question.
Shawn: in this case, you may expedite your research by calling us at 877-731-3655 and let our licensed representatives look into that for you
Shawn: I apologize, a Chat Operator cannot discuss benefits through Chat.
a few of the many questions that arise for me include;
why does shawn have a job and i do not?
what exactly is shawn’s job?
supposedly he’s a customer service rep for e-health, yet he is unable to discuss health benefits through chat?
he’s an e-health customer service representative who’s function is to refer me to a real representative?
have i gone insane?
“Our fatigue is often caused not by work, but by worry, frustration and resentment.”
~ Dale Carnegie