Tag Archives: frustration

just trying to get a little information . . . .


it’s already after 3:30 in the afternoon and i’ve done nothing else but try to get some information on health insurance so far today.  i have none.  this is why:

You are now chatting with Shawn. Welcome to eHealthInsurance’s live chat service. How can I help you today?

Shawn: Hello.

laurie: Hi, It says the full brochure for plan summary is not available online – can I get one mailed to me?

laurie: this is the plan I am interested in: Empire Essential Guided Access (cbjw) $427.33/mo 

laurie: Are you there?

laurie: hello?

laurie: This is a great service you offer – this live chat thing . . . .

laurie: Did you die?

Shawn: Thank you for holding…

laurie: Im not holding. I will call a real company. It was a simple question.

Shawn: in this case, you may expedite your research by calling us at 877-731-3655 and let our licensed representatives look into that for you

Shawn: I apologize, a Chat Operator cannot discuss benefits  through Chat.

.

a few of the many questions that arise for me include;  

why does shawn have a job and i do not?  

what exactly is shawn’s job?  

supposedly he’s a customer service rep for e-health, yet he is unable to discuss health benefits through chat?

he’s an e-health customer service representative who’s function is to refer me to a real representative?  

have i gone insane?

monster-icon

“Our fatigue is often caused not by work, but by worry, frustration and resentment.”
~ Dale Carnegie