today i find myself obsessing on the stupidity of certain people ( like everyone employed by verizon, but i won’t go there). recently i ordered a counter top water filter from aquasana. i followed the directions perfectly and hooked up the unit just as instructed. when i was done there were 3 round styrofoam-like objects left over. i re-read the instructions and there was no mention of them. i called aquasana’s customer service and explained the dilemma. this was the dialog:
me: i ordered a counter top water filter from aquasana. i followed the directions perfectly and hooked up the unit just as instructed. when i was done there were 3 round styrofoam-like object left over and i don’t know what they’re for.
cs: oh, those are the filters. they have to be fitted into the unit.
me: there is no mention of them in the instructions.
cs: yes, i know – it’s a common complaint we get.
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“Is it ignorance or apathy? Hey, I don’t know and I don’t care.”
– Jimmy Buffett
